Terms of service
# Terms of Service
**Last updated: June 2026**
Please read these Terms of Service carefully before using the Calmo website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.
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## 1. About Us
Calmo is an Australian online retailer operating at **calmo.com.au**. We sell smart home and family organisation products to customers in Australia and internationally.
For any enquiries, contact us at getcalmo@gmail.com.
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## 2. Acceptance of Terms
By visiting our website, browsing our products, or completing a purchase, you confirm that you:
- Are at least 18 years of age
- Are legally capable of entering into a binding contract
- Agree to these Terms of Service in full
If you do not agree to these terms, please do not use our website or place an order.
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## 3. Products
We make every effort to accurately describe and display our products, including images, specifications, and features. However:
- Product images are for illustrative purposes and may vary slightly from the physical product
- We reserve the right to modify product specifications without notice where such changes are minor or required by the manufacturer
- We do not guarantee that product descriptions are entirely free from errors
If you receive a product that materially differs from its description, please contact us at getcalmo@gmail.com within 30 days of delivery.
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## 4. Pricing
All prices displayed on our website are in **Australian Dollars (AUD)** and are inclusive of GST where applicable.
We reserve the right to change prices at any time without notice. The price you pay is the price displayed at the time your order is confirmed. In the event of a pricing error, we reserve the right to cancel your order and issue a full refund.
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## 5. Orders & Payment
When you place an order with Calmo, you are making an offer to purchase a product at the listed price. We reserve the right to accept or decline any order at our discretion.
Order confirmation does not constitute acceptance — acceptance occurs when your order is dispatched.
We accept payment via the methods displayed at checkout. All transactions are processed securely. Calmo does not store your full payment details.
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## 6. Shipping & Delivery
We ship from our supplier directly to your nominated delivery address. Estimated delivery times are provided as a guide only and are not guaranteed.
Calmo is not responsible for:
- Delays caused by shipping carriers or customs
- Incorrect delivery addresses provided by the customer
- Delays caused by circumstances beyond our control
Risk of loss or damage passes to you upon delivery. If your order has not arrived within the estimated timeframe, please contact us at getcalmo@gmail.com
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## 7. Returns & Refunds
Our Return and Refund Policy forms part of these Terms of Service. Please refer to our **Return & Refund Policy** for full details on eligibility, timeframes, and the refund process.
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## 8. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the **Australian Consumer Law (ACL)**. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms of Service is intended to limit or exclude your rights under the ACL.
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## 9. Limitation of Liability
To the maximum extent permitted by law, Calmo's liability for any claim arising from your use of our website or purchase of our products is limited to the amount paid for the relevant product.
Calmo is not liable for:
- Indirect, incidental, or consequential loss or damage
- Loss of data, revenue, or profits
- Damage caused by misuse or failure to follow product instructions
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## 10. Intellectual Property
All content on the Calmo website — including text, images, logos, and design — is the property of Calmo or its licensors and is protected by Australian and international intellectual property laws.
You may not reproduce, distribute, or use any content from our website without our prior written consent.
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## 11. Privacy
We collect and handle your personal information in accordance with our **Privacy Policy** and the Australian Privacy Act 1988. We will never sell your personal information to third parties.
By placing an order, you consent to us using your information to process and fulfil your order, communicate with you about your purchase, and where you have opted in, send you marketing communications.
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## 12. Website Use
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorised access to any part of our website
- Transmit any harmful, offensive, or disruptive content
- Use our website in a way that could damage, disable, or impair its functionality
We reserve the right to suspend or terminate access to our website at any time without notice.
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## 13. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.
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## 14. Governing Law
These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Queensland.
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## 15. Contact Us
For any questions regarding these Terms of Service, please contact us:
Email: getcalmo@gmail.com
We aim to respond to all enquiries within 1 business day.